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- Receive your order in 2 - 3 business days
- Easy, tracked 30-day returns
At Hears, we strive to provide our customers with the highest-quality earplugs on the market that meet their expectations for comfort and clear sound. We understand that sometimes a product may not meet your needs or expectations, and we want to make the return process as smooth as possible. We have a 100-day return policy, which means you have 100 days after receiving your item to request a return. Even if you have used them!
Eligibility:
To be eligible for a return, the earplug needs to be in its original state, with all parts complete, and the packaging must be intact and in good condition.
How to Initiate a Return:
To initiate a return, please contact our customer service team at support@hears.com. Please provide your order number and a brief explanation of the reason for the return or how we can improve our products.
Costs & Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a defect, damage, or an incorrect item. Original shipping fees are non-refundable. Please note that delays caused by customs clearance are outside of our control and do not qualify as valid reasons for a return.
Registration and Inspection:
Returns are handled through Hears’ Self-Service Return Portal. When submitting a return, customers should provide a valid reason and any supporting evidence. All items are carefully inspected within 5–7 days of receipt, and customers will be notified of the outcome via email.
Exchanges:
If you would like to exchange your earplugs for a different variant or color, please submit your request within 100 days of delivery. Items must be returned complete and in their original condition. Once the return is inspected and approved, store credit will be issued via email to place a new order. Direct item-for-item exchanges are not offered.
Return Denial:
Hears reserve the right to refuse returns that do not meet our return policy guidelines. Items returned outside the eligible return period may also be denied. Returns sent to any address other than the one provided through our portal will not be accepted.
Defective or Damaged Items:
If your order arrives damaged, defective, or in the wrong color or variant, please contact our support team within 14 days of delivery to report the issue. To help us resolve the issue quickly, please include a photo of the item and its packaging. We will review your case and arrange a replacement or refund as appropriate.
Order Cancellation:
After the order is placed, our team works quickly to prepare it for shipping, sometimes within just a few hours. Because of this, we can’t always guarantee that an order can be canceled. If you wish to cancel, please contact us as soon as possible. We’ll do our best to help if your order hasn’t yet left our warehouse.
Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at support@hears.com
