Frequently Asked Questions
Why wear Hears?
Hears are reusable earplugs with a membrane filter that functions as a second pair of eardrums and offers an effective protection to limit the sound vibration energy to our actual eardrums. And all that without affecting the natural sound experience.
Do Hears help with tinnitus?
Hears earplugs provide reliable protection against the development or exacerbation of tinnitus. However, it's important to note that they do not diminish the volume of internal sounds such as ringing in the ears, nor do they serve as a cure for existing conditions. Nevertheless, for individuals whose tinnitus is triggered by loud noises, our earplugs effectively reduce the surrounding volume, offering relief. We have received an abundance of positive feedback from customers with tinnitus who have found great satisfaction in using Hears. Please bear in mind that while Hears is not a certified medical device and does not provide a cure for tinnitus, it can provide significant benefits and relief.
Does Hears help with ADHD, sensory overload and/or neurodivergence?
We have received numerous positive responses from users expressing how our products have significantly alleviated all of these conditions. Our products are thoughtfully crafted to diminish the impact of noise while ensuring that sound and speech remain crystal clear. Therefore, individuals whose everyday lives are adversely influenced by noise, regardless of the underlying reasons, can experience a remarkably positive transformation.
Are Hears electronic?
No, Hears are not electronic. It's an earplug designed to provide excellent noise filtering and protect your hearing without any electronic components.
What is the difference between Hears and other earplug brands?
At Hears, we embarked on a mission to find the perfect earplugs that offered affordability, style, comfort, and most importantly, a superior filter quality. We tried numerous brands ourselves, searching for the right fit, but we found that none quite met all our criteria. Many earplugs in the market either compromise on sound quality, comfort, or aesthetics, making it challenging to enjoy music and hold conversations in loud environments. That's when we decided to create Hears, a product that brings together all these essential elements.
How many dB does it reduce?
Hears provides a substantial reduction of 20dB, which is well-suited for environments like festivals, concerts, and clubbing where noise levels can be high. Your hearing comfort is our priority, and we're here to help you make the best choice for your needs!
What is the difference between SNR and NRR?
These values are based on two standards measuring the same thing: sound attenuation provided by a hearing protection device. NRR complies with the US standard while SNR complies with the EU standard. SNR ratings are usually a little bit higher than the NRR ratings for the same product. This is just because of the different way of calculating, but it's important to note that they are representative of the same performance and functionality.
Do the eartips come in different sizes?
Absolutely! When you receive your Hears, you'll find that we've included a set of four different ear tip sizes: Extra Small (XS) Small (S), Medium (M), and Large (L). This variety ensures that you can choose the perfect fit to comfortably accommodate all types of ear shapes.
Will I still be able to hear the music clearly at events?
Yes, our filters employ advanced membrane technology, acting as a second set of eardrums to effectively diminish sound vibration energy while preserving the quality of the sound experience.
Can Hears be used as a replacement for hearing aids?
No, Hears earplugs are not meant to replace hearing aids.
Can I use Hears earplugs for other occasions too?
Yes definitely! Apart from being extremely suitable for music events, they are also suitable for other occasions. They are 20dB attenuating and with our special filter also suitable for times when you think "I want to minimize those annoying noises around me."
Shipping and Delivery
Where do we ship?
Hears offers worldwide shipping.
If you have doubts if we can deliver to your country, please reach out to our team via support@hears.com. They will make sure we will deliver to you!
Will I have to pay import duties?
For deliveries outside of the EU, Hears B.V does not collect VAT, GST, duties and/or taxes. If your order is above the minimum tax/duty threshold for your country, you will be responsible to pay any fees associated with importing the goods.If you choose to refuse the customs fee and the shipment is returned back to us, a shipping & handling fee will be deducted from your refund.
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.
When does my order apply for free shipping?
Orders above $50 will apply for free shipping!
How much does shipping cost?
Shipping on orders over $50USD is always free.
For local shipping rates, check out our Shipping Policy.
What happens if my product gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact us at support@hears.com. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
Warranties
What if I received a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What will I receive in my Hears package?
In a single package of Hears, you'll find everything you need for an exceptional experience:
- Hears earplugs
- A durable travel case
- Four different sizes of ear tips
- Comprehensive instructions to help you get started
What if I want to return my order?
We offer a 100 day return policy, if you're within that time frame please reach out to customer care to initiate a return via support@hears.com
What kind of warranty does Hears offer?
You have the right to return any product purchased from Hears within 100 days of the delivery date. Even if you have used them! The product does need to be in its original packaging, and in the same condition as when you received it.