At Hears, we stand behind the quality of our products. We want you to feel confident in your purchase and enjoy your Hears products for years to come.
That's why Hears products come with a
two-year limited warranty covering defects in materials and workmanship under normal use, subject to the terms outlined below.
This Warranty Policy explains what is covered, what is not covered, and how to submit a warranty claim.
1. Warranty CoverageHears provides a two-year limited warranty on eligible Hears products purchased directly from the official Hears website.
The warranty covers defects in materials and workmanship that arise under normal use during the two-year Warranty Period, starting from the original delivery date.
Normal use means using and caring for the product in accordance with its intended purpose and any applicable product instructions, specifications, and care guidelines provided by Hears.
If a qualifying defect occurs during the Warranty Period, Hears will assess the claim and provide an appropriate remedy if the claim is approved, in accordance with this policy and applicable consumer protection laws.
Depending on the nature of the defect and applicable legal requirements, the remedy may include a replacement, repair where feasible, or a refund where appropriate.
2. What Is Covered?The Hears two-year warranty covers manufacturing and material defects that affect the product's quality, functionality, or intended use under normal conditions.
This may include:
Manufacturing DefectsDefects in the product's construction, assembly, or materials that affect its quality or intended functionality.
Structural DefectsPremature failure of a product component resulting from a manufacturing or material fault.
Functional DefectsA product that fails to function as intended due to a verified defect in materials or workmanship.
Defective ComponentsComponents that fail prematurely because of a manufacturing defect rather than normal wear, accidental damage, or improper use.
Other Verified DefectsOther issues determined to result from a defect in materials or workmanship and that fall within the scope of this warranty.
All claims are assessed individually to determine whether the reported issue qualifies for warranty coverage.
3. What Is Not Covered?The Hears warranty covers defects in materials and workmanship under normal use. It does not cover damage or issues resulting from circumstances outside the intended use of the product.
The following are generally not covered by the warranty:
Normal Wear and TearNatural deterioration resulting from regular use over time, including changes in the product's appearance, texture, or finish.
Accidental Damage or Improper UseDamage caused by accidents, dropping, mishandling, misuse, or use of the product in a way that is inconsistent with its intended purpose or provided instructions.
Improper Care and MaintenanceDamage resulting from improper cleaning, storage, or maintenance, including failure to follow the care instructions provided with the product.
Unauthorized Modifications or RepairsIssues resulting from unauthorized alterations, repairs, or modifications to the product.
Cosmetic DamageCosmetic damage occurring after delivery, such as scratches, discoloration, or other signs of use, that does not result from a manufacturing or material defect.
Personal PreferencesDissatisfaction with the product's fit, comfort, feel, appearance, or performance preferences, where the product functions as intended and no manufacturing defect is identified.
Hears assesses each warranty claim individually to determine the nature of the issue and whether it qualifies for coverage. Additional information, such as proof of purchase, photographs, or a description of the issue, may be requested as part of this process.
These exclusions do not affect any rights you may have under applicable consumer protection laws.
4. How to Submit a Warranty ClaimIf you believe your Hears product has a manufacturing or material defect, our Customer Support team is here to help.
To submit a warranty claim, please contact us through the contact page on our website or email
support@hears.com and provide the following information:
Our team may contact you for additional details if needed to assess the claim.
Please do not send a product back before receiving instructions from our Customer Support team.
5. What Happens After You Submit a Claim?
Once we receive your warranty request, our team will review the information provided and determine whether the reported issue qualifies for coverage.
If additional information is required, we will contact you to help complete the assessment.
If your claim is approved, Hears will communicate the available resolution and provide instructions for the next steps.
Depending on the nature of the defect, product availability, and applicable legal requirements, the resolution may include:
The appropriate remedy depends on the circumstances of the claim and the consumer protection laws applicable to your purchase.
If a return is required, our team will provide instructions before you send the product back.
A replacement or other remedy under this warranty does not automatically extend or restart the original Warranty Period, unless required by applicable law.
6. Warranty Period and Eligibility
The Hears limited warranty is valid for two years from the original delivery date of the eligible product.
To qualify for warranty coverage:
Hears may verify purchase details and assess the nature and cause of a reported defect before approving a claim.
7. Products Purchased as GiftsProducts purchased as gifts are subject to the same warranty terms.
If you received a Hears product as a gift and believe it has a manufacturing or material defect, you may contact our Customer Support team for assistance.
To verify eligibility, we may request the original order number, receipt, gift receipt, or other valid proof of purchase.
The Warranty Period is calculated from the original delivery date of the product, regardless of whether it was purchased as a gift.
8. Contact UsHave a question about your warranty or believe your Hears product may have a defect?
Our Customer Support team is happy to help.
Please contact us through the contact page on our website or email us at
support@hears.com. Include your order number and a brief description of the issue, and our team will guide you through the next steps.
Thank you for choosing Hears. We're here to help you get the most out of your products.
